Blue National Doctor and Hospital Finder App Reviews

The app cant find providers at all no matter how I adjust the search. The reviews are true, its worthless.

Did not work for FEP for me. App found no results within 25 mile radius. Useless. Come on BCBS...you can do better

Awful and useless. Who designed this? The search tool requires at least two letters, so you cant search your area for a list of doctors, dentists, etc? My searches for docs dentists even a hospital came up No Data - Wanna Call Us Instead? Not really. I changed the radius. I tried rebooting the program. Nothing. And, last but not least, it found no emergency care facilities when there are quite a few in my area. Whats not to love about this app? This app.

Did I hear someone say worthless? Looks like they would consider lowering their extravagant rates instead of spending money on worthless apps.

App downloaded quickly but that is its only positive feature. As with other reviewers, the app was unable to locate any providers in any specialty even within a broad 50 mile radius. Blue Cross should pull this app from the store until it is able to do what was intended; to make locating providers easy..

I live in a major metro area with several urgent care centers and ERs in the area. This app could not find *any* of them--even though they all accept BCBS. I had the search parameters wide open and the search radius large enough to include the area. I also tried searching for preferred providers whom I currently use in the area. The app could not find a single one. If this app cannot find preferred providers whom I know exist, then I cannot trust its results when I am looking for one. Delete.

No results here in central OK, either. App support opens a web page to search in safari. Might as well just make a link to that instead of this app.

Simply useless.

The app seems to work, at least for me. I am a federal employee with FEP, and like a previous reviewer said, just entering the first three characters from my card got me going. The search(es) all seemed to work, but in a few short seconds i was advised that there were "no providers" matching my search. Of course thats nonsense; there are literally dozens in the area. When i left the search box blank, and searched a 15 mile radius, i was presented with 4 or 5 items (a dermatologist, a GP, a rehab center, and quest diagnostics). Basically useless. I did not try the "urgent care" button, but expect it would give me hospitals and walk in clinics i could easily obtain using google maps. I liked the ease of the app and its layout, but unless the database is updated to include ALL physicians in the BC/BC preferred provider book, its a waste of time. You would be cutting down your choice of available doctors to one or two, when in actuality, you could choose from dozens more. Dont waste your time with this unless radical updates are made.

Got mailer as a covered member and downloaded the app. It could not find any care provider with any search criteria--not even our family doctor who is in BC-BS network and using his name in the search. Everything you do asks you to call for help.

Indicates location service is off when its not. Unable to locate any urgent care facilities in 10 mile radius. Defaults to call the service for almost every query when I am located in a very provider and facility intense area. Needs a do-over.

I am not having any problems. It gave me exactly what I wanted it to.

The I-phone ap is a much better search engine than the on-line computer version. I like that it maps the providers for you.

On August 18, I downloaded the Blue Finder and tried searching for internal medicine doctors in a 5 mile radius of Annapolis Maryland (didnt use zip code). The search took about 35 seconds, and it returned 128 doctors in the area. The returns had all the information I needed to contact the doctors, and it showed them on a map upon request. I also tried running a search for emergency medicine locations and that returned the five hospitals in my area in under 10 seconds. So, works as advertised and fast — five stars from me.

Waste of time. No providers found w/in 15 miles of Alexandria VA. Makes them look bad to pretend they have a helpful app.

This app is totally useless in that you have to search by physician or facility name. If I knew the names, I wouldnt need to search. It needs to search by specialty e.g. "Internal Medicine" or "pediatrics".

I hoped to find information on places that give discounts for new eye glasses. Probably will need to see full Website for my FEP plan. After three tries, I did find a nearby optometrist. There are three possible categories to search and two came up with "no results." I feel thats a database problem that could be corrected to show results of any of the three possible searches even if they are not under the exact same search term specified in the data base. In any event, I feel that BC/BS should take the app down until it works correctly for the users. Why frustrate so many policy holders with a poor product?

This app is a good idea but telling me there is not 1 Obstetric & gynecology doctor within 25 miles of me is totally wrong. I live in a major city.

Completely omits a number of hospitals which are in network. Does not show many providers. Did not identify several in network hospitals which are very close. Dont trust this in an emergency. In fact, dont trust it at all. Cannot search Canada or international providers. Just a really crappy application.

Just installed the app and it crashed 4 times in a row without showing me more than the loading screen. Please fix.